Customer success that doesn't lose a thread
Inboxer keeps every customer account's follow-up under control: smart per-account triage, AI drafts in your voice, and zero forgotten commitments - even when you carry 30 accounts in parallel.
The problem we hear
- You carry 25-40 accounts, each with its own dynamic. An account cools for 3 weeks because no trigger surfaces in your aggregated view - and it's at churn risk by the time you notice.
- QBRs miss their mark: you improvise on commitments made in the last call because you no longer have the exact context in mind.
- Action items from a health check don't migrate to the CRM or success plan. The customer asks 'where are we on X?' and you have to dig through the thread to find it.
- CS tools' health scores lag the conversational reality by days - you see a 'green' account but yesterday's email says the opposite.
What Inboxer does about it
- Per-account view: filter the inbox by sender or domain to see every active thread with one customer at once. Inboxer's classifications (To Respond / Action Required / FYI) layer on top - you see at a glance which accounts need attention.
- Pre-QBR / health check briefs assembled from the thread history + transcripts of prior calls with that account. 90-second read to reconnect every open item.
- Post-call summaries structured into decisions / actions / next steps. Copy-paste straight into Gainsight / HubSpot / Salesforce as an activity note. No more CRM lag.
- AI drafts in your voice for recurring emails: 30-day check-in, renewal reminder, support ticket follow-up, testimonial request. You approve, you send.
- Actions auto-extracted from threads into /tasks, segmented per account. No customer commitment stays in your head.
A typical day
- 1Monday 9am - Inboxer has archived 40 overnight notifications + in-flight tickets. You see 15 customer threads to handle, colour-coded by category and account.
- 29:15am - QBR with Customer A at 10am. The pre-meeting brief lists: 3 decisions from the last call to reconfirm, 2 open actions on Inboxer / Customer A side, last support ticket and its status, 4 suggested talking points.
- 310:00-10:45am - QBR. You record it via Recall.ai.
- 410:50am - Structured summary in the inbox: 5 actions (3 on our side, 2 on Customer A's), 2 decisions, proposed next step. You forward it to the customer as the official follow-up and paste it as a Gainsight note.
- 51pm - AI drafts ready on 8 customer threads: check-ins, ticket follow-ups, renewal reminders. You approve 6 untouched, edit 2, archive 0.
- 6Friday - Weekly review: the task list shows the 12 commitments made this week across 18 accounts. You check off 9 done, reschedule 3.
What to expectCS managers use Inboxer to win back hours each week on email triage and draft writing - time that goes back into proactive work on at-risk accounts.
Simple, transparent pricing
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Free trial
Try Inboxer on one inbox. No credit card required.
- 1 connected inbox
- All Starter features on 1 connected inbox for 7 days
- Smart inbox classification
- AI-drafted replies
- Full task & follow-up extraction
Starter
For professionals who live in their inbox.
- 1 user included ($12/mo per additional user)
- Up to 5 connected inboxes
- Unlimited email classification
- Unlimited AI drafts
- Full task & follow-up extraction
- Meeting detection from calendar-invite emails, with pre-meeting briefs (Gmail)
- Optional meeting summaries when the meeting bot is enabled
- Ask Your Workspace (30-day history)
Professional
For power users and small teams.
- Everything in Starter
- Up to 3 users included ($12/mo per additional user)
- Up to 20 connected inboxes
- Unlimited history search
- Custom voice & style profiles
- Team shared context
- Priority support
Enterprise
For organisations rolling Inboxer out across teams.
- Everything in Professional
- Personalised onboarding & integration
- 1:1 discovery to map Inboxer to your workflow
- SSO / SAML & SCIM provisioning
- Custom DPA & security review
- Priority support (4h business-hour response), named CSM at 100+ seats
Starter and Professional include a 7-day free trial. No credit card required. Enterprise pilots are arranged with Sales.
The meeting bot is opt-in per call and carries no included volume or per-plan cap today; it is subject to fair use, and we will give notice before introducing limits.
Additional Starter users get their own private inbox under one billing workspace; shared inbox context and cross-user collaboration require Professional.
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