Terms of Service

1. Contracting entity

These Terms are a contract between you (or the organisation you represent, “Customer”) and App Studio, a French SASU (see Legal Notice for registration details), which operates Inboxer. By creating an account or using Inboxer you agree to these Terms.

2. Eligibility and authority to connect a mailbox

You must be at least 18 and have authority to accept these Terms on your own behalf or your organisation's. You must have permission to connect any mailbox or workspace account used with Inboxer - connecting an account you don't control or aren't authorised to grant access to is a breach of these Terms. You are responsible for keeping your login credentials and connected accounts secure.

Meeting recording and transcription. The optional meeting bot joins a call to record and transcribe it only when you enable it for that call. When you do, you are responsible for giving all legally required notices, establishing an appropriate lawful basis for the recording, obtaining any consent required under applicable law, and complying with applicable recording, communications, employment, and data-protection laws. You must not enable the meeting bot where recording or transcription is prohibited, or where you have not met those requirements. Requirements differ by country and, in the United States, by state - so check the rules that apply to your participants before enabling it.

3. The service

Inboxer connects to authorised Gmail or Microsoft mailboxes to triage incoming email, draft replies in your voice, and extract tasks and follow-ups. Meeting-preparation features (briefs, transcripts, and summaries) derive meeting context from calendar invitation messages already contained in a connected Gmail mailbox - Inboxer does not currently request direct calendar API access. For Outlook, invitation detection is partial: invitations relayed as .ics attachments are detected, while native Outlook invitations are in development. Transcripts and summaries additionally require an optional meeting bot you enable per call. (Direct calendar integrations may be introduced in the future and will require separate authorisation.) Inboxer does not replace your mail client - it adds classifications and drafts to your existing mailbox. No outbound email is sent, and no classification is applied irreversibly, without an action you take.

4. Beta and early-access features

Features labelled beta, early access, or preview are provided as-is, may change or be discontinued without notice, and may be less reliable than generally available features. We'll indicate beta status in the product where it applies.

5. Security obligations

We maintain the technical and organisational measures described at /security. You're responsible for your own account security (strong passwords, MFA where available, restricting who has access to your Inboxer account) and for promptly notifying us at security@inboxer.so if you suspect unauthorised access.

6. Customer data and content

“Customer Data” means the email, meeting, and related content (including any calendar information contained within your mailbox) you connect to or generate through Inboxer. You retain all ownership rights in Customer Data. We process it only to provide the service, as described in our Privacy Policy and DPA. The DPA is incorporated by reference into these Terms and governs the processing of personal data within Customer Data; where the DPA and these Terms conflict on data-processing matters, the DPA controls.

7. Intellectual property

We own Inboxer's software, models, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use Inboxer for your own or your organisation's internal business purposes during your subscription.

8. License to process your email

By connecting a mailbox, you grant us a limited licence to access, read, and process that account's content solely to operate the service for you (classification, drafting, task and meeting-prep extraction, and the other features you enable). This licence ends when you disconnect the account or delete your Inboxer account, subject to the retention and deletion terms in our Privacy Policy.

9. Acceptable use

Don't use Inboxer to send unlawful, abusive, or deceptive content; to attempt to access another customer's data; to reverse-engineer or scrape the service; to exceed reasonable API or usage limits in a way that degrades the service for others; or to process content you don't have the right to process (e.g. someone else's mailbox without authorisation). We may suspend accounts that violate this section - see Section 15.

10. Third-party providers

Inboxer relies on sub-processors (AI providers, hosting, database, and similar infrastructure) to deliver the service. The current, complete list - with each provider's role, data categories, and region - is published at /privacy and kept current.

11. Limits of AI output

AI suggestions can be incomplete or incorrect. Inboxer provides drafts, classifications, summaries, extracted tasks, and answers as productivity assistance, not as legal, financial, medical, or other professional advice. You are responsible for reviewing AI-generated output before relying on it or approving any outbound action.

12. Pricing, taxes, renewal, and termination

Current pricing is shown at /pricing and during checkout. Paid subscriptions renew automatically for the same term unless cancelled before the next billing date. Prices are exclusive of applicable taxes, which we'll add where required. You can cancel at any time in Settings → Billing; cancellation takes effect at the end of the current billing period.

13. Refunds

Fees already paid are non-refundable except where required by law. If you believe you were charged in error, contact sales@inboxer.so and we'll look into it in good faith.

14. Availability and maintenance

We aim for high availability but don't guarantee uninterrupted service outside of a signed Enterprise agreement with an SLA. We may perform maintenance that causes brief downtime, and we'll try to schedule disruptive maintenance outside business hours where practical.

15. Suspension

We may suspend or restrict access to your account if we reasonably believe you've violated these Terms, your use poses a security risk to us or other customers, or your account is significantly overdue on payment - we'll try to notify you first except where immediate action is needed to prevent harm.

16. Export and deletion

You can export your data or request account deletion at any time from Settings, or by contacting privacy@inboxer.so. Deletion timelines and scope are described in our Privacy Policy.

17. Confidentiality

Each party will protect the other's non-public information shared under these Terms with the same care it uses for its own confidential information, and use it only to perform its obligations here.

18. Warranties and disclaimers

Except as expressly stated in a signed Enterprise agreement, Inboxer is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

19. Limitation of liability

To the maximum extent permitted by law, App Studio's total liability arising out of or relating to these Terms or the service will not exceed the amount you paid us in the 12 months before the claim arose. Neither party is liable for indirect, incidental, or consequential damages. Nothing here limits liability that can't be limited under applicable law.

20. Governing law and jurisdiction

These Terms are governed by French law. Any dispute that can't be resolved informally will be submitted to the competent courts of Marseille, France, without prejudice to any mandatory consumer-protection rules of your place of residence.

Contact

Questions about these terms can be sent to legal@inboxer.so.